Contact: +351 925 536 128
Email: info@piccolasperanza.com

FAQ

 

We have put together some of the most frequently asked questions to help you.

However, if your question is different, please don't hesitate to contact us.


ABOUT THE BRAND AND PARTS


Is Piccola Speranza a Portuguese brand?

Yes, Piccola Speranza is a Portuguese brand and its pieces are produced in Portugal. The name is due to the Italian inspiration present in all creations, since the founding of the brand.

 

Does Piccola Speranza have items for all occasions?

Yes, our collections can be used on any occasion. However, we have a special affection for party models and special occasions. Therefore, our items are made with high quality fabrics and with great attention to detail.

 

For what ages are Piccola Speranza pieces available?

In Piccola Speranza's collections there are models for children aged 0 months to 12 years.

 

How to wash clothes properly?

Always follow the washing instructions shown on the composition label of each piece. Most pieces are delicate, so they are grateful and stay beautiful longer if they are treated with care.

 

How can I be informed about the news of Piccola Speranza?

The easiest way to keep up with Piccola Speranza's news is to follow our brand on social media: Facebook and Instagram. You can also subscribe to our newsletter and occasionally receive news about the brand.

 

Can I find Piccola Speranza in physical stores?

Piccola Speranza is present in stores in the UK and Austria. In Portugal, there is still no point of sale, but we are working towards that.

 

ABOUT THE ONLINE PURCHASE PROCESS

 

How to make a purchase at Piccola Speranza's online store?

Buying from Piccola Speranza's online store is very easy. Browse the collections and add the desired products to your cart. Then proceed to checkout. Follow the steps indicated by entering the shipping and billing details requested. You can register on the website which allows you to check orders and makes the checkout process faster for future purchases.

 

How can I know the proper size?

The child's age is the main parameter to define the size to choose. Please see our Size Chart. 

 

What payment methods are available?

You can pay for your order via Paypal and through the SIBS which offers the following options: Credit Card, Multibanco Reference and MBWay.

 

How long does it take for my order to arrive?

When you make a purchase, the products are available, which means that they are shipped within 24 working hours after valid payment for the order. Delivery time depends more on location. To learn more, see our shipping policy.

 

If a product is out of stock, will they sell it again?

Hardly an item out of stock will be sold again. We want our offer to be always differentiated and we are committed to innovation in each collection.

 

Can I send an order as a gift?

Yes, billing and shipping addresses can be different. After adding the products to the cart, you can inform us that you want the order to be a gift. In this case, we will arrange a special package and send you a priceless receipt with the order.

 

How to talk to the Piccola Speranza team?

If you need more specific help, please contact Piccola Speranza at info@piccolasperanza.com or call +351 925536128.

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