Alternative Resolution of Consumer Disputes

In compliance with Article 18 of Law 144/2105, please be informed that the consumer for alternative dispute resolution should contact our company by e-mail info@piccolasperanza.com, the competent Alternative Dispute Resolution entity. Consumption (RAL) in your area or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr

Competent Entities for Alternative Resolution of Consumer Disputes

As this online sales site, the Consumer Conflict Arbitration Center is responsible for the consumer's home.
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Tel .: (+351) 213 847 484; Email: cniacc@unl.pt

2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Tel .: (+351) 289 823 135; E-mail: cimaal@mail.telepac.pt

3. Coimbra District Consumer Conflict Arbitration Center
Tel .: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center
Tel .: (+351) 218 ​​807 000/218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer and Arbitration Information Center
Tel .: (+351) 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt

6. Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Tel .: (+351) 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
Tel .: (+351) 253 617 604; Email: geral@ciab.pt

8. Arbitration Center for Consumer Conflicts in the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

For more information see the Consumer Portal at www.consumidor.pt